Frequently Asked Questions
Still have a question? Email us at contact@mewzipets.com — we respond within 24–48 hours.
About Mewzi
Who is Mewzi?
Mewzi is a cat enrichment brand built by cat owners, for cat owners. We got tired of buying toys our cats ignored — so we started sourcing and designing products specifically around how cats actually think, play, and explore. Every product we carry is chosen with one goal in mind: giving indoor cats the stimulation they need to stay happy, healthy, and genuinely entertained. We're not a big box pet store. We're a small brand that cares deeply about the cats our customers love.
What does Mewzi sell?
Right now we sell the ZoomieCoil — our flagship accordion honeycomb cat toy that combines scratching, hunting, and hiding in one design. As we grow, we'll be expanding our product line with more cat enrichment products that meet the same standard: genuinely useful, instinct-driven, and built for cats that actually have opinions. If you join our email list you'll be the first to know when new products launch.
Why should I trust Mewzi over other pet brands?
We're not here to sell you something your cat will ignore. Every product we carry has been evaluated against one simple question — will cats actually use this consistently? We stand behind everything we sell with a 30-day money-back guarantee, no questions asked. If your cat doesn't take to it, you don't pay for it. That's our promise and we mean it.
Products
What makes Mewzi products different from other cat toys?
Most cat toys are designed around what looks appealing to humans — bright colors, cute shapes, low price points. We design around what actually engages cats. Cats are driven by three core instincts: scratching, hunting, and hiding. Most toys only trigger one of these at a time, which is why cats lose interest so quickly. Mewzi products are specifically chosen because they engage multiple instincts simultaneously — which is why cats keep coming back to them instead of ignoring them after day one.
Are Mewzi products safe for my cat?
Yes. Safety is non-negotiable for us. All Mewzi products are made from non-toxic materials and are designed with cat safety in mind. Our current flagship product the ZoomieCoil is made from natural corrugated cardboard — a material cats have interacted with safely for generations. As we expand our product line, every product will meet the same safety standard before it ever reaches our store.
Are your products suitable for all cat breeds and sizes?
Our products are designed with the average adult indoor cat in mind, though most cats of varying sizes and breeds enjoy them. If you have a particularly large cat or a specific concern about sizing, feel free to contact us at contact@mewzipets.com before purchasing and we'll give you an honest answer about whether the product is the right fit.
My cat ignores every toy. Will Mewzi products actually work?
We hear this constantly — and we get it, because we've been there too. Here's the honest truth: no toy works for every single cat. What we can tell you is that our products are specifically designed around natural cat instincts, which gives them a significantly higher engagement rate than single-purpose toys. And if your cat genuinely doesn't take to it, our 30-day money-back guarantee means you're not out anything. We'd rather you get your money back than feel like you wasted it on us.
Ordering & Payment
What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, and Shop Pay. All transactions are processed securely through Shopify's encrypted checkout — your payment information is never stored on our end.
Can I change or cancel my order after placing it?
We process orders quickly, so we cannot guarantee changes or cancellations once an order has been submitted. If you need to make a change, contact us immediately at contact@mewzipets.com with your order number and we will do everything we can to accommodate you before your order ships.
Will I receive a confirmation after ordering?
Yes. You will receive an order confirmation email immediately after your purchase is complete. That email will include your order summary, shipping address, and important information about your delivery timeline. If you don't see it within a few minutes of ordering please check your spam folder before contacting us.
Is your checkout secure?
Yes. Our store runs on Shopify, one of the world's most trusted ecommerce platforms. All checkout pages are SSL encrypted and PCI compliant. You can shop with complete confidence that your personal and payment information is protected.
Shipping
Where do you ship to?
We currently ship to the United States. We are actively working on expanding to additional countries including Canada, the United Kingdom, and Australia. Join our email list to be notified when international shipping becomes available.
How long does shipping take?
All orders are processed within 1–2 business days. Once shipped, delivery takes 3–5 business days to arrive. You'll receive a tracking number via email as soon as your order ships so you can follow it every step of the way.
How much does shipping cost?
We offer free standard shipping on all orders to the United States. No minimum order required and no hidden fees. The price you see is the price you pay.
How do I track my order?
Once your order ships you will receive a shipping confirmation email containing your tracking number and a direct link to track your package in real time. You can also visit our Track Your Order page at any time and enter your order number to check your delivery status. Please allow 1–2 business days after receiving your shipping confirmation for tracking to begin updating.
My tracking hasn't updated in several days. What should I do?
Please allow 1–2 business days after receiving your shipping confirmation for tracking information to begin updating. If your tracking has not updated in more than 5 business days or your order has not arrived within 10 days of your order date, please contact us immediately at contact@mewzipets.com and we will investigate and resolve it for you.
Returns & Guarantees
What is your return policy?
We offer a 30-day money-back guarantee on all Mewzi products. If you're not satisfied for any reason — including if your cat simply isn't interested — contact us within 30 days of your order date and we will process a full refund. No hoops, no hassle, no lengthy return shipping requirements. We stand behind what we sell.
How do I request a refund?
Simply email us at contact@mewzipets.com with your order number and a brief description of the issue. Our team will respond within 24–48 business hours and guide you through the process. We aim to make this as painless as possible because we believe you should never feel stuck with something that didn't work for you.
What if my product arrives damaged?
If your product arrives damaged or defective, please email us at contact@mewzipets.com within 7 days of delivery with your order number and a photo of the damage. We will send a replacement immediately at no cost to you. No need to return the damaged item.
Do you offer exchanges?
At this time we do not offer direct exchanges — however if you'd like a different product we recommend requesting a refund for your original order and placing a new order for the item you'd prefer. Contact us and we'll make the process as smooth as possible.
Staying Connected
How do I stay updated on new Mewzi products?
Join our email list using the signup form at the bottom of this page. Subscribers get first access to new product launches, exclusive discounts, and the occasional photo of a very happy cat. We don't spam — we only send emails worth opening.
How do I contact Mewzi?
The best way to reach us is by email at contact@mewzipets.com. Our team responds to all inquiries within 24–48 business hours, Monday through Friday. We're a small team and we read every single message — your question will never go into a void.