Shipping policy
Last Updated: June 2026
Thank you for your order. Here's everything you need to know about shipping at Mewzi.
Free Shipping
We offer free standard shipping on all ZoomieCoil orders to the United States. No minimum order required. The shipping cost you see at checkout is always $0.
Order Processing Time
All orders are processed within 1–2 business days of purchase. Business days are Monday through Friday, excluding public holidays. You will receive a confirmation email with your order details immediately after purchase, and a separate shipping notification with your tracking number once your order has been dispatched.
If you place your order on a weekend or public holiday, processing will begin on the next business day.
Estimated Delivery Time
Once your order has been processed and dispatched, please allow the following estimated delivery timeframe:
| Destination | Estimated Delivery |
|---|---|
| United States | 3–5 business days from dispatch |
Please note that delivery times are estimates and not guarantees. Occasional delays may occur due to high shipping volumes or circumstances outside our control such as weather events or carrier disruptions.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time. Please allow 1–2 business days after receiving your shipping confirmation for tracking information to begin updating in the system.
If your tracking number is not updating after 2 business days, please contact us and we will investigate immediately.
Lost or Delayed Packages
If your tracking information shows your package has not moved in more than 5 business days, or if your package has not arrived within 10 days of your order date, please contact us at contact@mewzipets.com and we will resolve the issue promptly.
If your package is confirmed lost in transit, we will ship a replacement at no additional cost or issue a full refund — whichever you prefer.
Incorrect Shipping Address
Please double-check your shipping address carefully before completing your order. If you notice an error, contact us immediately at contact@mewzipets.com with your order number and the corrected address.
Mewzi is not responsible for orders delivered to an incorrectly entered address. If a package is returned to us due to an address error, we will contact you to arrange reshipment.
Contact Us
If you have any questions about your order or our shipping policy, our team is happy to help.
We aim to respond to all inquiries within 24–48 business hours.